Position Overview
We’ve been retained to fill a business-critical Chief Operating Officer role within a highly respected, family-owned affordable housing company. Partnering closely with the Executive Leadership Team, this position is uniquely positioned to lead day-to-day operations across a portfolio of properties. The COO will oversee all aspects of property management, driving operational excellence, financial performance, and strategic alignment with company goals.
Key Responsibilities
- Lead and coordinate all activities for a diverse portfolio of market-rate and subsidized properties, including leasing, marketing, maintenance, and capital projects.
- Manage and analyze financial reports, drive budgeting processes, and support executive decision-making with strategic insights. Develop policies to optimize financial and operational performance.
- Supervise and mentor property managers and office staff, promoting skill development, operational consistency, and improved productivity. Delegate tasks to build redundancy and ensure continuity.
- Establish and implement policies and procedures that align with industry best practices, enhancing efficiency and ensuring regulatory compliance across all properties.
- Streamline and automate processes for efficient reporting and communication with principals. Conduct site visits and implement purchasing and vendor approval guidelines.
- Oversee compliance with federal, state, and local property codes and manage risk-related matters, including legal negotiations and contractor agreements.
- Plan, coordinate, and oversee capital improvement projects such as façade restorations, energy upgrades, and major structural repairs.
- Direct and support property management teams on tenant and compliance issues, monitor service delivery standards, and handle escalations as needed.
Experience:
- Minimum of 10 years in Property/ Regional management or Real Estate operations, with at least 5 years in a senior leadership role.
- Proven experience in managing and developing teams, with a focus on operational excellence and organizational growth.
- Demonstrated ability to manage capital projects from planning through completion, including vendor and contractor management.
- Familiarity with federal, state, and local regulations governing property management, tenant relations, and safety standards.
- Excellent verbal and written communication skills, with the ability to interface effectively with executives, staff, tenants, and external partners.
- Strong analytical and problem-solving skills, capable of addressing complex operational challenges with practical, effective solutions.
